FAQ

Q1: What is Custosphere?
 A1: Custosphere is an online platform that allows you to create and order customized products for men, women, kids, and newborns. From custom T-shirts to personalized mugs and baby essentials, we help you design meaningful products for all occasions.

Q2: Which products can I customize on Custosphere?
 A2: We offer a wide range of customizable products including T-shirts, mugs, bags, phone cases, notebooks, baby blankets, toys, and many more. Visit our product categories for the full list.

Q3: Can I cancel or change my order after placing it?
 A3: Once the order is placed and processing begins, we are unable to modify or cancel it. Please review your order carefully before confirming.

Q1: How do I place a custom order?
 A1:

1. Select the product category (Men, Women, Kids, or Newborns).
2. Choose the specific product.
3. Use our design tool to add text, images, and styles.
4. Preview your design in real time.

Q2: Is there a minimum order quantity?
 A2: Most products can be ordered individually (MOQ: 1). Bulk orders may qualify for special pricing – please contact us for bulk customization.

Add to cart and complete checkout.

Q1: What payment methods do you accept?
 A1: We accept Credit/Debit Cards, Net Banking, UPI, Paytm, Google Pay, and Wallet payments.

Q2: Is online payment secure?
 A2: Absolutely! All payments are processed securely using industry-standard encryption and trusted payment gateways.

Q1: How long does delivery take?
 A1: Standard delivery takes 6-7 business days depending on product complexity and location.

Q2: Can I track my order?
 A2: Yes! After your order is dispatched, you will receive an email or SMS with a tracking link.

Q3: Do you offer express shipping?
 A3: Currently, express shipping is available for select PINCODE at additional cost of 100/-. Check product details or contact support.

Q1: Can I upload my own image or design?
 A1: Yes! Our design tool allows you to upload images, add text, choose fonts, and preview your design before ordering

Q2: Do you offer design assistance?
 A2: We provide a basic design tool, but if you need help with advanced designs, please contact our customer support.

Q3: What file formats are accepted for uploads?
 A3: We accept JPG, PNG (with transparent background), and PDF files.

Q1: Can I return a customized product?
 A1: Customized products are made-to-order and cannot be returned unless there is a manufacturing defect or the wrong product was delivered.

Q2: How do I claim a refund?
 A2: If the delivered product is defective or incorrect, please contact us within 7 days of delivery with photos. Our support team will assist you with the refund or re-production process.

Q1: How can I contact Custosphere?
 A1: You can contact us via Email (help@custosphere.com), WhatsApp, Telegram, Phone (+91 123 456 7890), Live Chat on our website, or by filling out the contact form.

Q2: What are your customer service hours?
 A2: Monday – Saturday, 10 AM – 7 PM IST.